Shipping policy

Last updated: 21 October 2026

Delivery destination and dispatch origin

ORVETHORNE delivers within the United Kingdom. Orders are dispatched from the United States.

Processing and delivery estimates

Order processing: 1–2 working days.
Standard transit after dispatch: 5–8 working days.
Estimated total from order processing to delivery: 6–10 working days.

Working days are Monday to Friday, excluding public holidays. We do not process orders on weekends or public holidays.

Delivery estimates are not guaranteed appointment dates. Carrier disruption, severe weather or customs checks can affect delivery. If a delay occurs, contact us for assistance.

Your rights concerning late or failed delivery remain unaffected. Unless a different delivery period has been expressly agreed, applicable statutory delivery deadlines apply.

Standard delivery charges

Orders below £50: £3 standard delivery.
Orders of £50 or more: free standard delivery.

The threshold is calculated using the order subtotal after discounts, before adding delivery charges. Applicable taxes are included in our displayed product prices. The delivery charge and total payable are shown before you place your order.

Import taxes and duties

We bear applicable import duties, import taxes and customs clearance charges for orders sent from the United States to the United Kingdom. You should not be required to pay an extra import charge to receive your parcel.

If a carrier requests payment, email support@orvethorne.com with the request and order details so that we can arrange payment or resolve the charge.

Dispatch confirmation and tracking

We send a dispatch confirmation to the email address supplied with your order. Where the carrier provides tracking, the confirmation will include tracking information. Tracking scans may take time to appear after the parcel is handed over.

Delivery details and changes

Check your address and contact details before payment. If you notice an error, contact us immediately.

We will try to make changes before dispatch, but cannot guarantee that an in-transit parcel can be redirected. Any proposed additional delivery cost will be explained and agreed before it is incurred; this does not affect your statutory rights.

Missing, damaged or delayed parcels

If an order is late, marked delivered but cannot be found, or arrives damaged or incomplete, contact us.

We will investigate with the carrier and arrange the appropriate delivery, replacement or refund. You do not have to resolve our carrier claim yourself.

We remain responsible for goods until they reach you or your nominated recipient, subject to applicable law.

Returns and exchanges

Eligible returns and exchanges have free return postage. Please contact us for a prepaid label or collection arrangement and the correct return destination. Full conditions are in our Return & Refund Policy.

Contact

Email: support@orvethorne.com
Telephone: +1 616 291 5205
Customer service: Monday–Friday, 09:00–17:00 UK time, including the applicable GMT/BST adjustment; closed on weekends and public holidays.
Operator: FAIRMONT GENERAL SUPPLY LLC
Business correspondence address: 2000 Taylorsville Rd, Louisville, KY 40205, United States.